Customer Understanding
Europe's open banking is leaving the US in the dust
Open banking payments are already a fact of life in Europe. In the US, not so much. But new infrastructure and the right approach could lead to a sea change sta...
3min read
It's time for BNPL to stop breaking design ethics
Let’s start by calling Buy Now Pay Later (BNPL) what it is - debt. Debt, of course, has many faces. But ‘credit, pay in instalments, pay nothing today, etc.’ ar...
4min read
Financial services needs to start speaking to the female customer
Note – I use female loosely here to include all those who identify with feminine traits, partially, wholly or barely. The idea is not to be gender normative or ...
3min read
Why insurers need to embrace life after price walking
Price walking [common in the insurance industry] a form of price discrimination whereby existing customers, especially long-standing customers, incur a loyalty ...
4min read
Designers are not the centre of the universe
Designers can all too easily think design is at the centre of the universe. Perhaps sometimes it can be a self-indulgent activity where it's no longer design fo...
4min read
