The future is now: how AI will completely disrupt the customer experience

As a product manager at a prominent fintech company in London, the customer experience is never far from my mind.

3min read


Trust in digital interactions

Trust needs to be a key consideration for financial services providers as they develop their products. This report sets out a framework to help with that.

20min read

Article — Retail banking

Financial Inclusion and Why it's Necessary for Everyone

5min read