Onboarding journeys from 4 of our favourite US fintechs

Biggest nothing-statement of the year: onboarding is important. As I recently covered here, over 50% of digital retail banking customers got bored and switched ...

3min read

Research report — Retail banking

Best in class onboarding

Onboarding comprises of the processes by which a consumer or business becomes a customer. The term applies to the end-to-end journey, from a customer seeking in...

20min read