AI
ChatGPT can revolutionise customer support and financial literacy across the globe
ChatGPT is unavoidable. Everyone has an opinion on it, but we haven’t yet scratched the surface of what it could unleash for financial services. Big banks are ...
3min read
Six Ways To Cope With The Huge Spike In Customer Call Volume
Use Messaging On Digital Touchpoints To Triage Incoming Pandemic-Related Questions. By Benjamin Ensor and Terry Cordeiro
5min read
No ordinary matter: Atom, will.i.am and the currency of trust
David and Leda sat down with Atom bank and special guest, will.i.am, to discuss banking, AI and why the most important role at a bank will be the CTO: Chief Tru...
5min read
Avoka's Derek Corcoran on banking pain points and best practices
Derek Corcoran, CEO (Chief Experience Officer, not Chief Executive) at Avoka, paid a flying visit to 11:FS, straight off the plane from Colorado, for a Fintech ...
5min read
