Reshaping commercial banking
How to thrive with better business models
Commercial banking is changing faster than many commercial banks are.
Digital technologies and fintechs have unleashed innovation in commercial banking, driving rapid improvements in the quality of services delivered to business customers, increasing competition, and raising customer expectations.
In our latest report, experts from 11:FS Ventures and Infosys Finacle look at how digital business ecosystems have transformed commercial banking value chains and, most importantly, what banks need to do to thrive in them.
Inside the report
Commercial banking is changing, fast.
Digital technologies and fintechs have unleashed innovation, driving rapid improvements in the quality of services delivered to business customers, increasing competition, and raising expectations.
A new generation is here.
Fintechs and fast-moving incumbents are harnessing technology and partnering to build better solutions to commercial customers’ financial Jobs to be Done that are real-time, embedded, and contextual.
Banks need new business models to thrive.
Only by partnering through digital business ecosystems will banks, fintechs, and other financial institutions be able to create, deliver, and realise value for customers faster than their competitors.
The authors
Benjamin Ensor
A Fintech Insider regular, Benjamin has more than 20 years' experience advising global FS firms about customer behaviour, market dynamics, and the impact of digital technology on business strategy.
David Barton-Grimley
David is our Global Strategy Director, Embedded Financial Services. He's an expert at bringing new products and platforms to market and strategically designing services in complex ecosystems and institutions.
Puneet Chhahira
Throughout his 16 years with Infosys Finacle, Puneet has collaborated with global banks, startups, and thought-leaders to gain a deep understanding of the industry and how modern technologies can unlock new possibilities.
It’s not that the banks don’t want to do this [innovate in business models]. It’s that the technology and fintechs are moving so fast that the banks can’t keep up.Mayank Mishra
Managing Partner, Dhan Consulting, USA
The six characteristics of digital commercial banking
David Barton-Grimley, co-author of the report, is joined by three other commercial banking experts to unpack the six characteristics of digital commercial banking; real-time, standardised, automated, embedded, contextual, and extendable.
We’ll explore what they are and how they can (or can’t) support a more efficient, reliable, and secure industry
On the shelf
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