Reshaping commercial banking
How to thrive with better business models
Commercial banking is changing faster than many commercial banks are.
Digital technologies and fintechs have unleashed innovation in commercial banking, driving rapid improvements in the quality of services delivered to business customers, increasing competition, and raising customer expectations.
In our latest report, experts from 11:FS Ventures and Infosys Finacle look at how digital business ecosystems have transformed commercial banking value chains and, most importantly, what banks need to do to thrive in them.
Inside the report
Commercial banking is changing, fast.
Digital technologies and fintechs have unleashed innovation, driving rapid improvements in the quality of services delivered to business customers, increasing competition, and raising expectations.
A new generation is here.
Fintechs and fast-moving incumbents are harnessing technology and partnering to build better solutions to commercial customers’ financial Jobs to be Done that are real-time, embedded, and contextual.
Banks need new business models to thrive.
Only by partnering through digital business ecosystems will banks, fintechs, and other financial institutions be able to create, deliver, and realise value for customers faster than their competitors.
It’s not that the banks don’t want to do this [innovate in business models]. It’s that the technology and fintechs are moving so fast that the banks can’t keep up.
Managing Partner, Dhan Consulting, USA
The six characteristics of digital commercial banking
David Barton-Grimley, co-author of the report, is joined by three other commercial banking experts to unpack the six characteristics of digital commercial banking; real-time, standardised, automated, embedded, contextual, and extendable.
We’ll explore what they are and how they can (or can’t) support a more efficient, reliable, and secure industry