Buying a home is one of the most expensive, emotional, complex, time-consuming and stressful things most people will ever do. You can’t sugarcoat it.

The homebuying process is well and truly broken.

But we’re here to fix it.

In this 11:FS Explores, Principal Customer Strategist Olly Robinson breaks down the current problems facing homebuyers, and uses Jobs To Be Done to explore how it can be fixed.