The future is now: how AI will completely disrupt the customer experience

As a product manager at a prominent fintech company in London, the customer experience is never far from my mind.

3min read

Article — Business banking

11 Stupidest Things Banks Do

Here at 11:FS we talk a lot about how Digital Banking is only 1% Finished, jobs to be done, and many other topics on how big banks get things wrong. But sometim...

5min read