117. Interview: Tim Schaefer Northwestern Mutual

30min listen

David M. Brear interviews Tim Schaefer, EVP of Client and Digital Services at Northwestern Mutual

In this episode:
David Brear interviews Tim Schaefer about his 29 years at Northwestern Mutual, starting as an entry level, programmer, all the way up to his current role as EVP.

Tim takes us through how Northwestern Mutual are embracing technological and cultural changes, team structures and digital products to establish excellence in the space, all tied to driving great customer experience.

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