90. AI in claims - do we need the human touch?

Sarah Kocianski joined by a panel of guests to talk through artificial intelligence (AI) in claims processes. How and why it is used, and how we can use it to prevent claims. All this and much much more on today's Insurtech Insider!

Sarah Kocianski is joined by a panel of guests to discuss artificial inteliggence (AI) in claims processes. AI is used in many areas of insurance, and it can help workers save time, digest large volumes of data and erase human errors. But is there a need for a human touch when it comes to complex claims, and how do we master the balance between humans and robots?

Joining us today are:

• Meera Krishnamurthy, Global Head - Insurance at professional services vendor, Cognizant
• Annap Derebail, Insurance Chief Technology Officer at IBM
• Andrew Naoum, Head of Sales, EvolutionIQ

All that and much more on this week's episode of Insurtech Insider!

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This episode of Insurtech Insider was produced by Hanna Samuelson and edited by Alex Woodhouse.

Special Guests: Andrew Naoum, Annap Derebail, and Meera Krishnamurthy.