727. Insights: Is debt the last taboo of financial services?

Ross Gallagher is joined by some great guests, from the Aspen Institute, GoCardless, and Lowell, to discuss how innovations can improve the reputation of the industry of debt.

Our expert hosts, Ross Gallagher, is joined by some great guests to ask: "Is debt the last taboo of financial services?”

This week's guests include:

• Karen Andres, Director, Policy & Market Solutions, Aspen Institute
• Neil Costello, UK Marketing Director, Lowell
• Siamac Rezaiezadeh, VP of Product Marketing and Insight, GoCardless

As an industry, we can talk endlessly about positive user journeys and financial enrichment. But, when it comes to the tough topics it’s a little more challenging to open up.

No topic seems more taboo for the financial services industry than debt. But with people in the UK owing £1.8 billion in 2023 and millions of Americans currently carrying some form of debt – this is a subject far too important to ignore.

We’ve put together a panel of amazing experts to discuss why debt is such a taboo subject, how to help people avoid unworkable debt, and how we improve the debt collection process.

This episode is sponsored by Blinkist

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Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. It’s hosted by a rotation of 11:FS experts including David M. Brear, Ross Gallagher, Benjamin Ensor, and Kate Moody - as well as a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking.

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Special Guests: Karen Andres, Neil Costello, and Siamac Rezeaizadeh.