699. Insights: What will define the user experience in financial services this year?

42min listen

Kate Moody is joined by some great guests to discuss how customer experience and user experience in financial services will be defined in 2023.

Our expert host, Kate Moody, is joined by some great guests to ask: "What will define the user experience in financial services this year?"

No matter how amazing your financial services product may be, if the UX isn’t up to scratch, then no one is going to find out.

But there’s no set-in-stone rules for these journeys and experiences, and there’s many external factors which may shape a product from one year to the next.

So what were the successes of 2022, what were the challenges of the last twelve months, and what do we predict will dominate user experiences in 2023?

This week's guests include:

  • Lindsey Kistler, Product Director - Pulse, 11:FS
  • Jasper Martens, CMO, PensionBee
  • Kristen Anderson, Founder and CEO, Catch

This episode is sponsored by Amplitude

In today's volatile market, financial services companies that want to thrive must prioritize customer loyalty and engagement. Amplitude, the number one self-service digital analytics platform, helps teams identify key drivers of retention and opportunities for improvement. With Amplitude's insights, you can build your product to increase transactions, retain customers, and grow loyalty. To succeed in today's market, visit Amplitude.com.

Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. It’s hosted by a rotation of 11:FS experts including David M. Brear, Ross Gallagher, Benjamin Ensor, and Kate Moody - as well as a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking.

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Special Guests: Jasper Martens and Kristen Anderson.