478. Insights: Financial and economic abuse: are banks doing enough?

48min listen

Sam Maule is joined by some incredible guests to talk about economic abuse and the role of banks and financial institutions.

During the pandemic reports of financial and economic abuse have been on the rise. According to the charity Surviving Economic Abuse, 95% of people who experience domestic abuse are also experiencing some form of economic abuse. With many of us now spending the vast majority of our time in our homes, the home can be an even more dangerous place for survivors – and banks now need to step up to deal with the problem.

To dive into this topic, Sam Maule is joined by:

  • Natalie Ledward - Vulnerability Manager, Monzo Bank
  • Jane Barratt - Chief Advocacy Officer, MX
  • Dr. Nicola Sharp-Jeffs - Founder And Chief Executive, Surviving Economic Abuse

Tune in for a fantastically insightful conversation about how economic abuse functions and the role that financial institutions can play in preventing it.


This podcast is brought to you by Jack Henry Digital the pioneer and creator of personal digital banking that helps community financial institutions strategically differentiate their digital offerings from those of MegaBanks, BigTechs and FinTechs.

This podcast is also brought to you by Pento - the UK’s first automated payroll platform. Say goodbye to clumsy spreadsheets, endless emails with external payroll providers and manual payments. Pento lets you run payroll in just a few clicks. It calculates taxes, integrates with platforms like Xero and makes all the payments and reports to HMRC & pension providers for you. Go to pento.io/insider to run payroll for free for the rest of the year.

Banking as a Service is deconstructing the banking stack.
It's enabling brands to embed finance more easily, and to tailor financial products to specific customer needs.
This is presenting new opportunities for specialised providers and offers banks extra revenue streams.
Download our report for a comprehensive, no BS view of what Banking as a Service is and what it means for the industry.

Head to bit.ly/bankingasaservice.

Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking.

If you enjoyed this episode, don't forget to subscribe and please leave a review

Follow us on Twitter: www.twitter.com/fintechinsiders where you can ask the hosts questions, alternatively email podcasts@11fs.com!

Special Guests: Dr. Nicola Sharp-Jeffs, OBE, Jane Barratt, and Natalie Ledward .

We are 11:FS

We believe digital financial services are 1% finished. We’re building the next 99%.

What we do

11:FS builds next-generation propositions for challengers in the financial services industry: existing firms looking to innovate, start-ups looking to scale, and everyone in between.